Introduction
1xbet is committed to protecting the privacy and personal data of all users who visit and use our platform. This Privacy Policy explains how we collect, use, store, share and protect your personal information, as well as the rights you hold in relation to that information. By using our services, you acknowledge that you have read and understood this policy.
Who We Are
This Privacy Policy applies to 1xbet and covers all services, products and features offered through our platform. References to "we", "us" or "our" throughout this document refer to 1xbet.
Data We Collect
We may collect and process the following categories of personal data:
- Identity data: full name, date of birth, username and copies of identification documents.
- Contact data: email address, telephone number and postal address.
- Financial data: payment card details, bank account information and transaction history.
- Technical data: IP address, browser type and version, device identifiers, time zone settings and operating system.
- Usage data: information about how you navigate and interact with our platform, including pages visited, games played and session duration.
- Communications data: records of correspondence you send to or receive from us, including support enquiries.
- Verification data: information collected as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
How We Collect Your Data
We collect personal data through the following means:
- Directly from you when you register an account, complete forms, make deposits or withdrawals, or contact our support team.
- Automatically, through cookies and similar tracking technologies when you browse our platform.
- From third parties, such as identity verification providers, payment processors and fraud prevention agencies.
How We Use Your Data
We use your personal data for the following purposes:
- Account management: to create, maintain and administer your account with us.
- Service delivery: to provide you with access to our games, promotions and other features.
- Payments: to process deposits, withdrawals and other financial transactions securely.
- Legal compliance: to fulfil our obligations under applicable gambling regulations, KYC requirements and AML legislation.
- Security and fraud prevention: to detect, investigate and prevent fraudulent activity, cheating or any other unlawful conduct.
- Customer support: to respond to your enquiries and resolve any issues you experience.
- Marketing: to send you promotional communications, offers and updates where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
- Platform improvement: to analyse usage patterns and improve the functionality, performance and content of our services.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: processing is necessary to fulfil our contractual obligations to you.
- Legal obligation: processing is required to comply with applicable laws and regulations.
- Legitimate interests: processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
- Consent: where you have given us your explicit consent to process your data for a specific purpose, such as receiving marketing communications.
Cookies and Tracking Technologies
We use cookies and similar technologies on our platform to enhance your experience, remember your preferences and gather analytical data. The types of cookies we use include:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for the platform to function correctly. Without these, certain features may not be available. |
| Analytical cookies | Help us understand how users interact with our platform so we can improve performance and content. |
| Functional cookies | Remember your preferences and settings to provide a more personalised experience. |
| Marketing cookies | Used to deliver relevant promotional content and track the effectiveness of our campaigns. |
You can manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie preference centre. Please note that disabling certain cookies may affect the functionality of our platform.
Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:
- Service providers: third parties who assist us in operating our platform, including payment processors, IT support providers and identity verification agencies.
- Regulatory and law enforcement authorities: where we are required by law or a court order to disclose your information.
- Fraud prevention agencies: to protect against fraudulent or unlawful activity.
- Group companies: other entities within the 1xbet group where necessary for internal administrative purposes.
All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and our data processing agreements.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include encryption, access controls and regular security assessments. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction and applicable data protection law, you may have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may ask us to correct any inaccurate or incomplete data we hold.
- Right to erasure: you may request that we delete your personal data in certain circumstances.
- Right to restrict processing: you may ask us to limit the way in which we use your data.
- Right to data portability: you may request that we provide your data in a structured, commonly used and machine-readable format.
- Right to object: you may object to our processing of your data where we rely on legitimate interests as our legal basis.
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact our data protection team using the details provided in the Contact Us section of our platform. We will respond to your request within the timeframes required by applicable law.
Children's Privacy
Our services are intended for adults only. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our platform and, where appropriate, by sending you a notification. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the way in which we handle your personal data, please contact our support team through the official contact channels available on the 1xbet platform. We take all privacy concerns seriously and will endeavour to address your query promptly.